Return & Refund Policy

Festogy operates as a digital ticketing and event discovery platform. Tickets and admission passes purchased on Festogy are digital credentials (represented as verifiable QR codes and booking references), delivered immediately to your account and confirmed via SMS/email upon successful payment.

Because tickets grant access to time-sensitive, limited-capacity events, physical goods return policies do not apply. Refunds and cancellations are governed strictly by the terms outlined below.

If an event is cancelled by the organizer, or rescheduled to a date or venue that the purchaser cannot reasonably attend:

• Cancelled Events: All valid ticket holders will receive a 100% full refund of the base ticket face value.
• Postponed / Rescheduled Events: Your pass remains automatically valid for the rescheduled date. If you cannot attend the new date, you may request a full refund within 7 calendar days of the postponement notice.
• Organizer Liability for Cancellation Fees: If an event is cancelled or postponed after ticket sales have commenced, the Event Organizer is strictly required to bear and reimburse all applicable payment gateway charges, refund processing costs, and platform service fees so that ticket buyers receive a 100% full refund of their base ticket value.

If a customer cancels a ticket, eligibility for a refund depends on the refund rules specified for that particular event. Ticket purchases are generally non-refundable once issued, unless the specific event organizer explicitly enables and specifies a refund window on their public event page.

• Events with Refund Window: Where an organizer enables attendee cancellations, refund requests must be submitted through your Festogy Dashboard at least 72 hours prior to the scheduled event start time.
• Within 48–72 Hours of Event: Due to finalized venue allocations, seating caps, and catering headcounts, refund requests within 72 hours of gate opening cannot be approved.
• Free Events: You may cancel or release your free ticket reservation at any time from your dashboard to free up capacity for community waitlists.

Standard transaction gateway processing charges (imposed by payment gateways and telecom/MFS operators like bKash/Nagad/Visa) and Festogy platform administration fees are consumed at the moment of electronic payment processing and may be non-refundable unless the cancellation was entirely initiated by the organizer or Festogy system fault.

Festogy reserves the right to readjust platform administration fees, service charges, pricing tiers, and settlement payout structures at any time in the future.

All approved refunds are credited directly back to the original payment method used during checkout through our authorized payment gateway partners:

Note: Bank settlement holidays in Bangladesh may extend card refund crediting times.

If you are unable to attend an event and the ticket is non-refundable, Festogy allows you to transfer or gift your digital pass to an eligible recipient holding a registered Festogy account directly through your Dashboard.

Ticket transfers and recipient registration remain available until this deadline. If registration includes meals, merchandise, seating, verification, or other prepared facilities, choose a deadline that gives your team enough preparation time.

• Registration Cut-Off: Once the event registration deadline passes, ticket transfers, claim link redemptions, and edits to custom attendee form answers are closed and locked to ensure proper venue operations and headcounts.
• Independent Digital Admission: Claiming a transferred ticket generates an independent personal pass with its own secure admission QR code, ensuring that check-in or status changes on the original buyer’s pass do not affect the transferred ticket.
• Transfer Expiry & Cancellation: Transfer claim invitations expire after 48 hours or when the event concludes (whichever comes first). The original purchaser may cancel a pending, unclaimed transfer before the registration deadline to return the ticket slot to their transferable inventory.

To submit a refund or cancellation inquiry:

1. Sign in to your account and navigate to Dashboard > Tickets.
2. Locate the ticket and select Order Details > Request Assistance.
3. Alternatively, email info@festogy.com with your Order Reference Number (e.g., FST-...) and account phone number.

Festogy reserves the sole and absolute authority to revise, readjust, or update refund rules, processing charges, administrative fee schedules, and cancellation terms in the future without prior individual notice. All such modifications or amendments shall take effect immediately upon publication on this page.